Return & Replacement Policy

At Zeekar Mart™, customer satisfaction and peace of mind are our highest priorities. Every product is checked for quality before dispatch, but if you experience any issues, we offer a hassle-free 7-Day Replacement Guarantee.

  1. 7-Day Replacement Guarantee • If you receive a damaged, defective, broken, or wrong product, you are eligible for an immediate replacement within 7 days of delivery. • To claim a replacement, please contact our support team on WhatsApp within 7 days with a short video or photo showing the product defect/issue.

  1. Eligibility for Replacement To be eligible for a return or replacement: • The item must be reported within 7 days of receiving the delivery. • The item must include all original packaging, cables, manuals, and accessories that came in the box. • Products damaged due to misuse, customer negligence, or physical drops are not covered under warranty.

  1. Replacement Process • Step 1: Message our WhatsApp support line (+92 3146154049) with your Order ID and clear video/photo evidence of the issue. • Step 2: Our quality verification team will inspect the details within 24 hours. • Step 3: Once approved, a fresh replacement unit will be dispatched to your address via courier (or reverse pickup scheduled).

  1. Refunds Policy • We offer direct product replacements for defective units. • In rare cases where a replacement unit is out of stock, a full store credit or direct bank refund (JazzCash, EasyPaisa, or Bank Transfer) will be processed within 3-5 business days.

  1. Contact Us for Returns For any return or claim queries, reach out to us directly: • WhatsApp: +92 3146154049 • Email: support@zeekarmart.com